Refund policy

At KEEP GOING, we want you to be completely satisfied with your purchases. To ensure the best experience, please review the product handling instructions provided with each item.

How to Request a Return or Exchange?

We’re here to make the process as simple as possible! You can reach out to us through:

  • Customer Service: Email us at: info@kgoing.com or WhatsApp us at 01055857678 or send message to our Social Media Platforms

Our Return Policy

If you receive your order and decide that you no longer want it or have simply changed your mind, you may request a return or exchange.

  • Requests for returns or exchanges must be submitted within 14 days from the delivery date.
  • Products must be returned in their original condition.
  • The refund amount will be processed within a maximum of 7 working days after the returned items have been inspected and approved.
  • Some products may have special return restrictions (e.g., socks and towels are non-returnable for hygiene reasons). Please refer to the product page for details.
  • If you receive a product that is damaged, defective, incorrect, or not as described, please contact us within 24 hours of delivery and provide:
    • Your Order Number.
    • A photo clearly showing the issue.
  • If the returned item does not pass our quality inspection, it will be shipped back to you within 3–7 working days, and no refund will be issued.

Return Shipping & Refund Deductions

If you request a return due to a change of mind or for any reason not related to a damaged, defective, incorrect product, or an error on KEEP GOING's side, the refunded amount will be calculated after deducting all applicable costs incurred in fulfilling and processing your order.

These deductions may include:

  • The original shipping charges for delivering the order to you (where applicable).
  • The return shipping charges for collecting the order and returning it to our warehouse.
  • Any applicable processing or administrative fees associated with the return or failed delivery.

These deductions apply only to returns requested for personal reasons, such as changing your mind, no longer needing the product, or refusing delivery.

If the return is due to a damaged, defective, incorrect item, or an error made by KEEP GOING, no return shipping or administrative fees will be charged to the customer once the issue has been verified.

Conditions for Eligible Returns

To process your return smoothly, the following conditions must be met:

  • Products must be returned in their original packaging (box, bag, etc.).
  • Tags, stickers, and branding labels must remain intact and unremoved.
  • The product must be new, unused, and in its original condition.

Note: Opened, damaged, or used items cannot be returned due to health and safety reasons.